FREQUENTLY ASKED QUESTIONS

Browse for the most frequently asked questions.



Question:
Why are you changing the Player's Club?
Answer:

We have changed the club to align ourselves with our exciting new company Truckee Gaming.

Question:
Will my A-Play card still work?
Answer:

No.  The A-Play card is associated with Affinity Gaming, and we are no longer a part of that company.  Please stop by our new players club “My Party” and pick up your new card.

Question:
What's new about the club?
Answer:

The new My Party Club allows our guests to combine their points earned at all three of our properties towards their progress into higher tiers. In addition, it is now 20% easier to reach Top Dog status (our highest tier).

Question:
Will my points and comps transfer over to my new My Party Card?
Answer:

Yes, everything will transfer over to your new card.

Question:
Are there any changes to Platinum and Gold Card Memberships?
Answer:

We have renamed all of our tiers to align with our new club name “My Party” and our focus on fun!  It is also now easier to reach Top Dog status.

Question:
Where can I use the My Party card?
Answer:

You’re My Party card can be used at any of the three Truckee Gaming properties: Gold Ranch Dayton, Gold Ranch Verdi, and the Sands Regency.

Question:
Where can I use my points and comps? What are they worth?
Answer:

You can use your points and comps at any of our three locations.  For details regarding your points comps, please visit the My Party club at (the Sands, Gold Ranch Verdi, or Gold Ranch Dayton).

Question:
Why is video poker different?
Answer:

Video Poker earning rates were varied across all of our properties. We have now made earning points on Video Poker machines consistent at all Truckee Gaming Properties.

Question:
Will I be able to use my current Free Play offers with my new My Party Card?
Answer:

Absolutely, but you will want to pick up a new My Party card. Your current Free Play will remain in your account until you use it, or until it expires. Additionally, you will continue to be awarded offers and Free Play based on your play.

Question:
Will I receive cash back?
Answer:

Currently cash back is available at The Sands Regency and Gold Ranch Dayton.

Question:
I have never heard of Gold Ranch Dayton, where is it?
Answer:

Terrible’s Dayton has been renamed Gold Ranch Dayton.  Same friendly employees, same convenient location, much better name.

Question:
How do I get to the next card level?
Answer:

Your play determines how quickly you move to the next level.

Question:
How do I receive more Free Play?
Answer:

The Free Play you received in your loyalty mailer is based on your play. The more you play the more you will receive.

x

SIGN UP

Sign up to receive exclusive deals and offers